General administration and support to users, within specified Service Level Agreements
New user / licence administration, including new starters & leavers
Setup and maintenance of coding and data structures within Primavera P6 system
Respond to emergent issues and take appropriate steps to ensure system availability is in line with Service Level Agreements and user expectations
Adhere to any change control processes regarding schedules, baselines and milestones. Ensure Planners are following policies and standards by supplying audit reports to the relevant CTO Programme Office Group Heads
Deal with general queries on the above
Provide cover for others in the department as and when required and where appropriate
Knowledge and Skills
Excellent MS Office skills and working knowledge of Primavera P6 and/or relational database software
High level of numeracy and excellent analytical skills, including use of appropriate IT tools
Ability to work well with stakeholders both inside and outside of the immediate team
Ability to use own initiative and resolving problems in a timely manner
Task management skills, focused particularly on delivering business as usual support services
Excellent written and verbal communication skills
Experience of formal Project Controls roles, processes and tools desirable
Required Knowledge, Skills, and Abilities
P102 Primavera P6 Professional Fundamentals qualification essential P106- P Primavera P6 Professional Advanced qualification essential P106-A Primavera P6 Application Administration qualification essential Expert in use of Primavera P6, MS Excel Experience with Oracle or other SQL relational databases desirable Experience with IT Service Management systems desirable Knowledge of SAP, Business Intelligence, Data Warehousing & Workflow solutions desirable