Job Description

This role is working with a small team within the repairs and maintenance team in the social housing sector and ensuring the delivery of excellent customer service to Tenants at all times. You will ideally have a knowledge of the sector, including a knowledge of trades such as plumbing, plastering, carpentry and electrical works.

Duties and Responsibilities:

• Ensuring the smooth running of operatives diaries to attend repairs/maintenance works based on priority work load. This will be on our clients in house database. • Ensuring tenants are kept up to date on works being carried out and informed of appointments accurately. • Administration and data entry. • Call handling. • Utilising all aspects of Outlook and maintaining records on our clients in house data base- Excel may also be included. • Running reports on open jobs, closed jobs and follow up jobs for operatives. You will be trained on the clients internal system but will ideally have an understanding of repairs/maintenance CRM systems.

Required Knowledge, Skills, and Abilities