Job Description

Main Duties:

+ Processing customer orders onto our in-house ERP system efficiently and accurately
+ Making outbound calls to customers to resolve any issues or for clarification of information relating to their account/order
+ Daily cleardown of the Sales Inbox
+ Organising and coordinating collections and deliveries
+ Carrying out customer service follow up calls
+ Handle customer queries and complaints either over the phone or via email
+ Liaising with couriers on delivery issues and customer complaints
+ Ensuring the customer information is kept up to date
+ Coordinating with other departments such as sales colleagues, warehouse despatch and accounts
+ Scanning and filing of orders and other documentation onto our in-house system
+ Provide general administration including handling general enquiries over the phone or over email
+ Assisting other team members with orders and helping other departments when the need arises
+ Supporting the Sales Department with catalogue requests and follow up calls along with new customer follow up calls

Benefits:

+ On-site and external training provider support to achieve a Level 3 Business Administration qualification
+ Company bonus scheme (paid monthly)
+ Pay review after 6 months
+ Life Insurance from Day 1
+ Pension scheme
+ Free on-site parking

Required Knowledge, Skills, and Abilities

+ Self-motivated and most importantly has a can-do attitude + Keen to learn and achieve high standards + Some previous experience in a customer facing role would be beneficial, this does not need to be in an office environment it could be within retail or hospitality + Good understanding and experience working with Microsoft Office (Excel, Work and Outlook) + Strong written and verbal communication skills + Excellent attention to detail and comfortable working with numbers + Assertive and unafraid to ask questions in order to support own learning and pick up the phone to customers + Enjoy working as part of a team + Ideally at least a C Grade or equivalent in GCSE Maths and English (if this is not the case functional skills exams will need to be carried out as part of the apprenticeship)