Job Description

Duties Include

To be responsible for all jobs raised within the contracts and monitor all jobs for KPI management checks, ensuring that all jobs are attended to within time, completed within time and that all corresponding paperwork and reports are prepared and available for invoicing.

To review jobs received during the working day and allocate accordingly to Engineers.

To review outstanding jobs with reference to specified response times, evaluating the nature and importance of the instructions, ensuring that calls are responded to with reference to both the importance of the works and the contractual response times and updating clients where necessary.

To check engineer's paperwork/PDAs to ensure written details match those reported and to ensure that the engineer's documentation is correct and accurate and scan any reports to the job, update client including any quotes if required.

To record details of conversations or other forms of communication regarding jobs to provide an audit trail of actions taken.

To record any site-specific information received, and to ensure that any relevant details already held are reviewed and acted upon when allocating jobs.

Where necessary to raise and allocate specialist sub-contractors, giving response, completion and access details, and other relevant information, to ensure compliance with Client requirements.

To chase sub-contractors for engineer reports within the expected time frames, upload on to system and update the client including any quotes if required.

As and when required, compile contract data and associated client correspondence reports.

To provide administration support to electrical contracts managers as and when requested.

To use the client's database in order to raise jobs on our works management system, update information and request target extensions.

To compile completed jobs and update spreadsheets ready for financial evaluation.

Benefits

£20,000 to £22,000 per annum depending upon experience

21 days holiday increasing by 1 day every 2 years' service up to a maximum of 25 days, plus statutory

Pension Scheme

Life Insurance

Employee Assistance Programme

Staff Discounts

Employee Referral Scheme

Required Knowledge, Skills, and Abilities

Previous experience from within a Call Centre, or similar environment Have experience of working in a customer service environment Due to location of offices, have a full UK Driving licence/car Have a confident telephone manner Be able to cope with a high volume of calls at times Have strong communication skills Be a good team player Have a positive and flexible approach to work Can plan and prioritise their workload in order to meet targets and deadlines Have good problem-solving skills Excellent IT skills Good knowledge of Microsoft Excel