Job Description

As Medical Secretary, the post holder will provide comprehensive secretarial, typing and administrative support to the service, including typing of referral letters (including urgent referrals and those dictated by GPs), dealing with patient enquiries and other service providers in relations to referrals, use of dictation software, maintenance of files, dealing with telephone calls, and general office procedures.

The post holder will be required to summarize and code relevant information from patient’s clinical records into the Practice clinical system, working strictly in accordance with the practice’s notes summarizing protocol.

Practice based post holders may occasionally be required to cover reception duties, as and when required, to cover holidays, sickness and busy periods. The Medical Secretary will project a positive and friendly image to patients and other visitors, either in person or via the telephone.

Required Knowledge, Skills, and Abilities

Experience of NHS online systems e.g. Emis Web, SystmOne, eReferral (Choose & Book) system. Experience of digital dictation systems e.g. Lexicom. Previous NHS/Medical Secretary experience. Previous experience of working within General Practice. Previous experience of working within a busy administrative environment. Knowledge of Microsoft Office packages e.g. PowerPoint, Word. Excel and other IT skills acquired through training and practical experience.