Job Description

We are looking to fill this post with someone who enjoys helping people and working in a team in a fast-moving Financial Services environment. You will need you to be able to plan and priorities your workload, work accurately, with attention to detail, good communication and IT skills. Call Centre experience is not essential.

Key responsibilities of the role will include:

- Dealing with bereavement calls with a compassionate and mature approach

- Dealing with queries from customers whilst ensuring agreed SLA’s and KPI’s are achieved

- Completion of apprenticeship qualification supported by the Credit Services Association

- Accurate input of data & encryption of files

- Documenting accounts thoroughly with clarity & transparency

- Carry out a range of administrative tasks to support their operations team

- Complying with government legislation and guidelines laid down by the FCA/CSA//DBSG/ICO as well as working within strict company guidelines and that of their clients’

- Progression towards main call Centre role with 2-year development path

Working Pattern – 37.5 hours per week based on a shift rota

- Monday – Thursday (Alternating 8am-4pm and 12pm-8pm)

- Friday (Alternating 8am-3.30pm and 10am-5.30pm)

- Saturday (9am-1pm – working one in four Saturdays)

What's in it for you?

- Full training and support by our friendly team

- Luxurious office environment in a superb location

- 31 days holidays per year including 8 bank holidays

- Reserved secure car parking spaces available

- Comprehensive benefits and discounts package

- Healthcare Scheme*

- Company pension plan

- Life Assurance*

- Cycle2work scheme*

*after probationary period

We look after the personal information you provide to us, if you would like to know more about how we use your data you can read our ‘Privacy Notice & Cifas Fair Processing Notice for Candidates’ which is available at https://phillipsandcohen.livevacancies.co.uk/#/

Benefits:

• Company pension
• Life insurance
• On-site parking
• Sick pay
• Store discounts
• Wellness programmes

COVID-19 considerations:
Currently we are working remotely from the office. We'll provide you with all the equipment you need to work from home. When the time is right we'll return to the office in a Covid-secure way.

Education:

• GCSE or equivalent (Required)

Work remotely:

• Temporarily due to COVID-19

Required Knowledge, Skills, and Abilities

- Excellent Communication – both written and verbal. - Good IT Skills. - Ability to establish good working relationships. - To work well under pressure and to be able to work with people from a variety of backgrounds.