Job Description

The Role and Scope

We are seeking to strengthen our Hub Litigation and Dispute Resolution team with the addition of a Claims Administrator, who will play a critical part in the successful management of claims for key clients, and support the growth of our firm and client offerings from our Newcastle Hub. The Claims team currently handles all types of dispute resolution and litigation for a broad client base.

Assisting with day to day management of claims projects, the Claims Administrator will provide a high level of administrative support to the global network and work alongside a dedicated team of claims and legal professionals. They will demonstrate a strong work ethic and positive attitude to the role, and will be expected to be versatile and operate across numerous work streams, continuously assessing and improving processes over time.

The Claims Administrator will embrace and support The Hub’s objectives to develop the use of cutting-edge technologies and tools to optimise the delivery of efficient legal services and to facilitate innovation.

Key Responsibilities of the Claims Dispute & Litigation Administrators will include:

• Owning and tracking vital administrative aspects of the claims and litigation processes, ensuring efficient and accurate responses are given in a timely manner.
• Establishing the nature of and organising documentation from a range of sources such as Courts and Third Party Solicitors.
• Taking ownership of the communications and distributions channels, accurately reviewing and processing correspondences.
• Accurately validating and assessing claims particulars, drawing out and escalating any client or cost risks.
• Handling of pre-action notifications and new claims through a number of systems and channels.
• Identifying and referring potential systems and process errors or improvements.
• Assisting colleagues in the claims process and accurately processing payments where required.
• Communicating with various internal and external parties relating to progression of claims in a timely manner, ensuring the best outcomes possible for clients at all times.
• Maintaining accurate chronological data, filing and recording documents and retrieving documents where required.
• Delivering side-by-side coaching and up-skilling to colleagues where required.

 

Required Knowledge, Skills, and Abilities

Essential Openness to learning new technologies, tools and systems Strong organisational skills to assist with meeting deadlines Strong administrative skills and attention to detail Ability to work well within a team and to be adaptable to changing work environments and demands Proactive attitude to problem solving and a flexible approach to tackling a wide variety of tasks Proven forward planning skills and ability to take responsibility and ownership of tasks Excellent communication skills High levels of computer literacy and competence, including good working knowledge of Word and Excel Desirable Understanding of the claims industry and regulatory market Experience of working in a claims environment or within professional services Degree qualified, or working towards Ability to work overtime in busy periods would be helpful (but not essential)