Job Description

The role of an Intermediate Rep. is to audit a range of investment portfolios, on both a daily & monthly basis. This entails the validation of positions, prices, income and transactions between the records and Investment Managers of the Bank's clients.

The Intermediate Rep. will play an active team playing role sharing the collective responsibility to ensure all team deadlines are completed accurately and within deadlines.

They will receive and effectively respond to queries and issues from external and internal. In certain circumstances they may be required to participate in ad hoc projects as instructed by their Manager.

An Intermediate Rep. ensure adherence to departmental processes so that the required standards of excellence are maintained and improved within the department.

Responsibilities

• Complete all relevant daily, weekly & monthly assigned tasks to ensure that all client SLA's are achieved in-line with agreed deadlines and expected standards
• Provide frequent and consistent communication updates, ensuring that any potential internal or external service level breaches are escalated.
• Identify and develop improved working practices to increase efficiency and mitigate risk with a key focus on root cause analysis to reduce operational queries
• Assist to maintain a high level of morale within the team and department by displaying a positive, productive and professional work ethic.
• Open strong communication links with other operational areas and key service providers to establish standardization in working practices whenever possible.
• Ensure that Client expectations are fully managed and either met or exceeded in relation to resolution of queries.
• Ensure business practices and controls are understood for all clients including those that deviate from the standard service offering.
• Develop own knowledge, to include the financial products used by our clients, operational procedures within the department and those of our internal stakeholders and current market developments

Required Knowledge, Skills, and Abilities

Financial industry knowledge preferred but not essential. Attention to detail, good organizational skills, and the ability to priorities in order to meet stringent demands. Effective written and oral communication skills with a proven ability to communicate with clients and team members. Excellent numerical skills, with accurate manipulation, analysis & checking of work. Experience of using Microsoft Office products, in particular manipulating Excel spreadsheets. Utilizing advanced functions would be desirable. Quick to develop new skills and a pro-active approach to learning and training. Have a flexible attitude responding to the varying demands experienced in a financial services environment.