Job Description

You will be working alongside our Senior Credit Controller to support all Administrative processes during collection of monies for the business and have responsibility for accurate maintenance of a large number of customer records. Your role will also include an element of financial customer service.

Key Tasks & Responsibilities

• Daily processing of payments and receipts from the bank onto company system
• Resolving customer and supplier queries raised within company guidelines
• Complete investigations on queries, identifying potential credit notes, refunds, or escalations
• Weekly update to customer with progress of disputes in line with current guidelines
• To issue chase letters to unpaid debtors in line with company procedures
• To complete initial legal paperwork for Money Claim Online in accordance with company procedures
• Daily monitoring of credit control inbox and task list – marking disputes accordingly in the system, and replying to customer as requested (supply copy invoices, acknowledgement of correspondence received etc.)
• Weekly review of expired credit limits and update onto company system; changes to limits to be escalated to Senior Credit Controller/Financial Controller/Director in line with authorization limits
• To assist with general credit control functions
• To assist in raising credit notes
• Any other ad hoc duties as required

Benefits:

• Casual dress
• Company pension
• On-site parking
• Wellness programmes

Schedule:

• Monday to Friday

COVID-19 considerations:
Face Masks, Hand Sanitizers are freely available through the office, with limitation on numbers in rooms and one way system into and out of the office

Experience:

• Office: 1 year (Preferred)

Education:

• GCSE or equivalent (Preferred)

Work remotely:

• No

Required Knowledge, Skills, and Abilities