Job Description

Three Admin Officers are required to carry out a range of administrative duties for the team with limited supervision, which may involve written, telephone or face to face contact with the public or internal colleagues and the application of organizational procedures and systems. You will be expected to have good organizational skills and be able to use IT effectively in implementing tasks. Duties to include:

• Reception and telephonist responsibility taking and distributing messages, logging and scanning of post.
• To deal with internal and external customers both face to face and over the telephone.
• Maintaining a range of information systems in line with service user guidelines and procedures;
• Liaison with other sections/department to verify information and/or seek authorization for action;
• Interrogation of information databases and inputting to forms/databases, completing enquiries as appropriate.
• Participate in any specialist groups, contribute to the resolution of issues and assist in the development of new procedures to address new issues or operational methods.
• Provide financial and performance information to assist in the completion of internal and external financial and performance requirements.
• Procure and pay for goods and supplies in accordance with Council Procurement procedures and policies.
• To maintain and co-ordinate records as requested by service user managers;
• Organize diary management and appointments, arranging meetings, taking, writing up and circulating minutes and agendas where required.
• Collate information and communicate to relevant parties in preparation for meetings.
• Handle cash, operate a till and accurately record receipts and payments.
• To undertake calculations as appropriate to service need.

Required Knowledge, Skills, and Abilities

Our clients are generally seeking applicants who are reasonably local, so on that basis we would ideally like you to supply us with your address (or at least your post code) and a telephone number so that we can reach you during working hours Your recent UK working experience going back at least 5 years, or full employment history if you have been working for fewer years than this. Your availability to work either immediately, or at short notice. Able to implement, maintain and manage accurate information retention systems both manual and computerized. Completes clerical and administrative work with accuracy and attention to detail. Able to order resources e.g. materials and equipment. Able to deal with internal and external customers both face to face and over the telephone. Able to communicate sensitively and in an appropriate manner which considers the diverse needs of our communities. Able to work flexibly to accommodate the needs of the service. Able to interpret and present data gathered in a meaningful format. Able to resolve customer service problems. Previous experience in a similar role. Please provide details of all relevant experience. Strong IT skills including Microsoft packages. Any local authority/public sector experience. Any relevant qualifications held or being studied for.