Job Description

Key Responsibilities

• Keep up to date with legislation and demonstrate an awareness of approaching changes and major case law. Pre-empt legislative issues which may affect the properties under your control ensuring that team members share the knowledge
• Be able to read and understand leases from many perspectives and foresee likely issues arising from individual leases. Ensure any direct reports understand a lease, coaching and mentoring where necessary
• Day to Day Management of Property Portfolio, proactively develop service levels across the portfolio to exceed client maintenance, managing reactive works and controlling contractors
• Planning cyclical maintenance, managing reactive works and controlling contractors
• Respond to all correspondence within a suitable time period
• Ensure that team members demonstrate and apply an understanding of all the agreements in place including legislation and codes of practice
• You should regularly visit the properties in your portfolio and to carry out a thorough site inspection on each visit
• Follow up all visits with a site inspection report
• Always make sure residents are aware of you visiting, so it will allow them to talk to you if necessary and promote your regular visits
• To keep up-to-date with best practice it is recommended that you study the Landlord and Reform Act 2002, and documents from ARMA, IRPM, IOH etc
• Ensure only approved contractors are instructed. Regularly monitor service delivery of contractors. No orders to contractors outside statutory limits unless consultation procedures followed
• Regularly liaise with the Insurance Broker to ensure you are aware of any claims, and ensure claims are dealt with in a timely manner
• While carrying out site inspections, identify any potential insurance risks across your portfolio
• Liaising with leaseholders and block directors, ensuring they are kept updated on matters
• Producing timely and accurate service charge demands, respond to queries and have an understanding of the accounting process entailed when chasing debt or paying contractors
• Introduce innovative ways to improve what we do and to anticipate and alleviate potential problems. Put measures in place to prevent problems recurring and ensure speedy progress and problem resolution
• Organising, attending and chairing AGMs including sending the relevant notices and preparation.
• Attend regular team meetings and provide monthly department reports to management
• Constantly review record keeping procedures for self and assistant, implementing changes as required
• Ensure that accurate and timely records are kept particularly on the database.
   

Key Skills

• Good communications skills
• Be able to communicate with all relevant parties in an understandable and business-like manner
• Problem solving/creativity
• Decision making skills
• Leadership skills
• Customer service skills

Required Knowledge, Skills, and Abilities

Minimum 2 year’s experience in a Block/Property Manager role Knowledge of Health & Safety legislation relating to block/leasehold management Industry recognised qualification such as ARMA or IRPM is required