Job Description

Responsibilities:

• Customer Service- Call Centre environment

• Investigate and resolve issues as required

• Providing clearance of goods and support to external customers

• Advising customers on new procedures related to Brexit regulations

• Data Entry- good attention to detail

• Navigating between various systems- requires good I.T. skills

• Completing any related administration ensuring completeness and compliance

• Follow predefined procedures and processes

• Regular interaction with first line management

• Occasional interaction with suppliers and vendors

• Maintaining the CRM

• Notify management of any non-compliant issues as they arise

• Working closely with the team to ensure deadlines are met

• May be required to perform other duties as assigned

• Full training will be given

Required Knowledge, Skills, and Abilities