Job Description

This client are really looking for a superstar - someone who will go the extra mile to resolve a query. This role will involve taking about 30 inbound calls a day and liaising with internal teams to ensure all questions can be answered. The client will put you through an excellent training program, allowing you to witness the manufacturing stages of their products to give you an excellent understanding of the process, in turn allowing you to be incredibly knowledgeable in your day to day role.

Other duties may include:

• Preparing correspondence
• Organizing orders e.g. for delivery or collection of products
• Data input of returns/credits etc.
• Attending client visits both on and off site
• Creating Sales orders for the database
• Supporting the field Sales Executives
• Dealing efficiently with retailer and consumer phone queries
• Ensuring high level of customer service and ownership of all situations
• Investigate thoroughly each customer complaint and find a resolution
• Maintaining departmental email management
• Retaining full product knowledge in order conclude manufacturing faults
• Support the customer service manager with projects

Required Knowledge, Skills, and Abilities

You must be an excellent communicator - this can come from your previous experience of being on the telephone, or from face to face retail customer service, as long as you can back this up with previous administrative duties.