Job Description

The role

• Be one of the first points of contact for all telephone and email enquiries offering administration/customer service support
• Effectively administer operations team duties
• General admin and data entry
• Building strong relationships
• Carry out skype interviews
• Supporting with the recruitment process
• Deal with enquiries and complaints in a prompt manner, resolving them where possible or referring to the Operations Manager.
• Support the annual mailing of the brochure
• Support the whole direct recruitment process ensuring jobs are advertised on the website and any other channels deemed suitable
• Any other duties as required to support the general business

Experience Required:

• Minimum of 1 years' experience of working in an office environment preferably in an administrative or customer service role

• Experience in delivering excellent customer service

• The ability to work under pressure and meet deadlines
• Ideally some experience in recruiting
• Well-developed customer service skills, with a positive approach to customer contact and problem solving
• Knowledge of all Microsoft office programmes

Required Knowledge, Skills, and Abilities

The ability to pick things up quickly Excellent attention to detail A high level of interpersonal skills Good communication skills, both written and oral The ability to work well in a team Confident Hardworking