Job Description

Key Responsibilities:

• Manage the teams to achieve effective workflows
  • CASS and Investment Servicing teams.
  • Client money reconciliations
  • Bank & Stock reconciliations, Dividends, Payments
  • CASS adherence
  • Taxation matters

• Maintain service level agreements (SLAs) and key performance indicators (KPIs).
• Remain up to date on all relevant external regulatory requirements
• Handling of any escalated enquiries and complaints
• Encourage and value ideas and initiatives.
• Achieve and actively maintain own skills and knowledge
• Coach and inspire to develop staff
• Other Ad hoc responsibilities, as directed by management.

Required Knowledge, Skills, and Abilities

Essential: Strong CASS knowledge, in particular CASS 6 and 7. Proven previous management experience. In depth Financial Services experience. Good understanding of investment products and wrap platforms. Excellent interpersonal and communication skills. Excellent drive with the ability to work under own initiative. Ability to work well under pressure and to tight deadlines. Investment Operations Certificate (IOC) or equivalent industry recognised qualification.