Job Description

Overview of Responsibilities

•To support the Technical Support Team Leader in the efficient running of the service with regards to the various teams

•To manage incoming correspondence & queries including hard copies and discs as well as web based client portals and to ensure the information is correctly scanned, uploaded, filed, renamed and distributed/notified as necessary to ensure ease of use by the end user, ensuring all queries are followed through to completion within set KPIs

•To extract information from the system for use by the technical teams. To liaise with clients and their design teams in order to collate information required via web shares, Dropbox, saving in the relevant place

•After review, to proactively chase the clients for the packages of information

•Manage a stock of documents and marketing materials as well as general stationary and general Personal Protective Equipment (PPE), liaise with remote admin staff for regional office stocking

Required Knowledge, Skills, and Abilities

•Must have a clear understanding of the importance of customer service to both internal and external customers •High level of interpersonal skills with an ability to deal people at all levels •Excellent PC and keyboard skills, with proven experience using Microsoft Office, particularly Outlook. •Confident client manner and must be confident in working both independently and as part of a team •Must be highly organised and work well under pressure with an ability to prioritise effectively •Must be self-motivated, with an ability to organise own workload efficiently •Excellent literacy and verbal/communication skills •Ability to carry out general administration and clerical tasks to good standard •Ability to maintain both electronic files, hard files and records accurately