Job Description

• To manage the shipping and documentation of orders ensuring deliveries are made and payments are received. 
• To uphold the high customer service levels already in place through building excellent relationships with our customers.
• Process orders accurately, from order receipt through to delivery in line with Company processes and agreed timescales.
• Liaise with suppliers and shipping lines to ensure timely despatch to meet customer delivery deadlines.
• Generation of accurate shipping documents to include - Bills of Lading, Certificates of Origin, Veterinary Certificates, Dangerous Goods Notes.
• Prepare and issue proformas direct to customer.
• Ensure that export documentation is correct and complete to ensure that orders are delivered without customs delays.
• Ensure that all customer documentation and records are always up to date and accurately maintained on all business systems.
• Use personal judgement and initiative to develop effective and constructive solutions to challenges and obstacles in import/export activity and procedures.
• Work cross functionally with the Commercial, Technical, Operations, Finance and Regulatory teams.

 DESIRABLE

• Customs and international VAT experience
• Knowledge of Preferential Trade and Origin
• IOE Qualification       

Required Knowledge, Skills, and Abilities

Experience with international freight Knowledge of export documentation/Letters of Credit/Incoterms etc Knowledge of export payment terms Highly numerate and used to working with financial records and business systems Able to work well under pressure and prioritise workload Be able to perform in a demanding and customer focused working environment Good sense of judgement and decision making skills Able to work under own initiative A well organised person who is confident with business administration skills