Job Description

Duties:

• Experience is essential / stability is an advantage 
• Deal with all enquiries from customers, either by phone or email
• Taking & processing orders
• Filing, updating folders
• Data entry
• Looking after customer accounts
• Responsible for processing sales orders
• Verifying prices
• Typing up and sending out quotes to customers
• Preparing dispatch notes on Sage 200 and book for deliveries
• Managing customer's back orders and ensuring prompt delivery when stock arrives
• Dealing with incoming telephone and email enquiries
• Offering customers an excellent level of service by dealing with them efficiently and quickly, calling them back when we say we are going to and making sure they happy with us as a supplier
• Handling goods returns
• Handling claims
• Building rapport with customers
• Liaising with all departments in the business
• Sending product or pricing information to customers, such as price lists and promotion leaflets
• General administrative duties as required, such as filing, sorting through enquiries, key in data on the system

Required Knowledge, Skills, and Abilities

Previous experience in a similar role essential Good working knowledge of Microsoft Excel & SAGE is a must Ability to work well under pressure Be proficient and proactive in prioritising your own work load A conscientious 'can do’ working attitude Confidence to deal with difficult situations and to know when appropriate to seek guidance from your line manager