Job Description

The role holder will be responsible for but not limited to the following:
- Deal with incoming vehicles & despatching lorries 
- Daily contact with customers/ haulers & drivers
- Main point of contact for incoming phone calls
- Fully utilise systems available i.e. Customers SAP systems, effectively use the integrated management system (Vision) to plan and execute the day to day operation.
- Customer service management. Liaise with internal and external customers to deliver highest levels of customer service on an ongoing basis. 
- Stock management with regards to customer and IPS stock accuracy inbound and outbound systems
- Customer Ways of Working and systems of work are adhered to and completed in a good time frame
- Ensure all health and safety instructions are carried out while carrying out your duties
- Ensure all stock on site is correct and accounted for on IPS and customer systems

Required Knowledge, Skills, and Abilities

- Able to communicate at various levels across the business and externally to customers and hauliers is an essential part of the role.  - Understanding of internal warehouse systems and customer systems and processes, with the ability to work within these parameters.  - An understanding of Health & Safety requirements is essential.  - Must be willing and able to train department colleagues and share knowledge in the safe and effective use of company equipment, processes and procedures to ensure that our company statement to customers and health and safety responsibilities - A high understanding of computer literacy is required as the post holder will need to use Microsoft Office programmes including Word, Excel, and Email.  - In addition they will be responsible for input of customer and IPS data for stock integrity and control. - Also be flexible to undertake additional training when required to effectively use the proposed IPS and customer stock management systems. - Must be able to demonstrate a flexible approach to work  - Candidate must be proactive in their approach to work and be able to priorities a changing and fast moving daily workload - Must be approachable for all departments dealt with in the course of carrying out their duties