Job Description

• Responsible for ensuring orders are processed in a timely fashion, in line with Company procedures.
• To produce courier labels for sales orders to be dispatched.
• Administering Purchase Orders through Sage.
• Responsible for dealing with customer enquiries both on the phone & in person.
• Responsible for monitoring the office email & responding to customers in a timely manner.
• Produce quotations as requested by customers directly or the Sales team.
• Liaison with customers on a regular basis to ensure deliveries are booked in.
• Ensure all courier queries are dealt with in order to meet customer expectations.
• Ensure all paperwork is filed correctly and in a timely manner.
• Ensure all internet and eBay orders are printed and processed and then marking these as dispatched.
• Process the decant forms on to the system as and when they arise.
• Scan & PDF all orders/manifests as instructed by your Manager.
• Responsible for following Company policies & procedures at all times & make recommendations for improvements.
• Any other duties as assigned by your line manager to meet the needs of the business.

Required Knowledge, Skills, and Abilities

Customer service focused. Previous experience within a Sales Administrator role, ideally gained from within the distribution or manufacturing sector. Excellent communication and interpersonal skills. Strong IT skills, including Microsoft office & Over 40 words WPM. Sage experience desirable. Experience of working within a busy pressured environment.