Job Description

We are looking for a motivated individual to join the customer delivery team. Your role will be to assist with the administration of customer data on both savings and mortgage accounts. The role will involve working closely as a team and individually to deal with customer requests on their accounts.

Main Responsibilities

Your main responsibility is to manage, control and collate accurate customer data, records and documentation to support and service their savings or mortgage product from an account perspective. This could involve updating out internal systems, sending and requesting documentation as well as contacting customers should the need arise. You will also support internal departments with information requests whilst sharing your expertise, knowledge and experience with the wider team.

Required Knowledge, Skills, and Abilities

We are looking for individuals who are highly organized and are able to adapt their workload to ensure all work is achieved on time. The successful individual will be able to work well as part of a team and also as an individual using their own initiative to make decisions. You will have effective admin listening skills, using this to interpret customer and business requests. You will also have experience following procedures and policies. We are looking for an individual with a willingness to learn and proactively manage their own development.