Job Description

They are a great business who offer long term progression and the potential to move in to different roles/departments. You will join a customer focused close-knit company that really looks after its employees and customers.

The main duties of the role will involve:

• Supporting the transport team in planning jobs and distributing vehicles, ensuring that customers' timescales are met at all times.
• High volume processing of purchase orders.
• Supporting with the processing of invoices.
• Dealing with customers over the phone and via email and ensuring that customers' expectations are met or exceeded at all times.
• Processing any customer service queries, responding to customers, suppliers and internal colleagues within timescales set by the department and dealing with any special requests.
• Chasing outstanding and overdue customer responses, ensuring customers are communicated to throughout the process.
• Supporting the sales team with quotes, finance applications and the downloading of orders.
• Carrying out quality audits on all administration throughout the business.

Required Knowledge, Skills, and Abilities

Have great customer service skills and be passionate about helping customers and delivering excellent customer service at all times. Have at least 6 months previous high volume order processing experience. Excellent IT skills and the ability to learn bespoke systems quickly. Have a want to develop and progress and really make a career for themselves within the business. Be able to work within a fast paced, deadline orientated environment and be able to thrive under pressure. Have excellent organizational skills and good attention to detail.