Job Description

Main Duties and Responsibilities:
- Provide excellent customer service to all customers (internal and external)
- Suggesting improvements to make the Force's administrative support more efficient
and effective
- Deal with telephone queries, ensuring they are resolved or escalated.
- Deal with email enquiries, responding as appropriate and/or disseminating
information.
- Produce written correspondence using available computerised programmes as and
when required.
- Maintain electronic records or systems, ensuring all information that is relevant to the
area of business, is accurate and current.
- Produce management information as and when required, involving the retrieval and
collation of information from Chronicle.
- Ensure information is maintained/disposed of in line with Force Policy.
- Carry out such other administrative duties which are consistent with the nature /
responsibility of the role.
- To manage the information within Chronicle to identify and analyse any data trends /
training gaps within the firearms arena.

Required Knowledge, Skills, and Abilities