Job Description

Benefits include 33 days holiday including the Bank Holidays, discount on products, industry knowledge bonus, KPI bonus, company performance bonus, BUPA membership, and free car parking or a travel card. 

As the Quality Assistant, you will be:

• Processing returned and rejected orders accurately and timely
• Inspecting, analysing and processing lenses that have been rejected
• Managing quality helpdesk tickets and actively working on resolving customer queries and communicate progress to all relevant parties
• Liaising with customers regarding outstanding orders
• Actively participating in any additionally assigned projects
• Provide support for other departments when requested by the line manager

Required Knowledge, Skills, and Abilities

Previous experience working within a similar position Have experience working on SAP, however, this is not essential Have previous experience working within the Optical industry Have a proven ability to analyse and verify information Have excellent organisational and communication skills Be computer literate with knowledge of Microsoft Office You may have experience of the following: Customer Services Advisor, Warehouse Administrator, Optical Administrator, Optical Technician, Quality Administration, Quality Co-ordinator or Optical Lab/Laboratory Technician