Job Description

The role holder takes ownership of helpdesk calls/contact and sees each interaction through to final resolution ensuring smooth delivery service.

Key responsibilities:

• To provide a triage of support and advice for the company (HR) customers, providing guidance covering all aspects of the employee life cycle
• To draft, check and issue a range of (mainly standardised) employee correspondence; process forms received; advise on employment-related policy and employment relations case guidance, ensuring good practice and workable solutions are provided to employees and managers across the business on a consistent basis
• To refer queries on to others within the department, where the question or topic is more complex and requires a greater degree of expertise
• To ensure that all queries and requests are dealt with in a timely manner, within SLA tolerance and to service excellence standards
• To ensure that all guidance provided is in line with the company policy, highlighting complexity up the line as necessary
• To issue and record on system/s where relevant, certain types of employee documentation within limit and scope of role, to deadlines
• To populate and navigate through the HR System ensuring full and accurate completion of all employee data, changes and regular reconciliation of data integrity
• To undertake a range of general administration to support the smooth running of the team and function

Required Knowledge, Skills, and Abilities

Good knowledge of Microsoft Office applications is essential HRIS system use (Oracle an advantage) Experience in an office environment is required General administration experience Previous HR Admin experience is desirable  Employment law awareness and knowledge