Job Description

Due to continued success and growth we are looking to recruit a Customer Services Administrator to join our team. Working in a fast-paced operations environment, the Customer Services Administrator provides comprehensive and proactive support to customers, suppliers, and colleagues. Effective communication, developing positive working relationships and undertaking general administration duties are paramount to this role.

Duties Include:

• Answering telephone and email enquiries promptly and efficiently
• Maintaining the Customer Services email inbox
• Ordering parts
• Raising purchase orders
• Producing Risk and Method Statements
• Chasing purchase orders and awaiting orders
• Chasing awaiting parts
• Allocating jobs and updating engineer diaries
• Providing day to day support to field-based Engineers
• Co-ordinating vehicle servicing and maintenance
• Booking hire vehicles for engineers when needed and updating spreadsheet
• Maintaining vehicle records for Congestion Charge, Dartford, Ringo and PaybyPhone
• Booking hotel accommodation for engineers when needed
• Processing engineer timesheets to meet payroll deadlines
• Drafting Customer Services processes
• Supporting other parts of the business on an ad-hoc basis as directed by senior management
• Other duties as required

Required Knowledge, Skills, and Abilities

A minimum 2 years operations or customer services expereince is preferred but noot essential as full trainign is provided, however the ideal candidate will need to demonstrate the following skills/attributes: - High level of literacy Clear and confident communicator Pro-active approach Eager to learn and take on new responsibilities Well organised and methodical Punctual and reliable Works well under pressure