Job Description

Your role will be to assist and support within the Service department in the coordination of engineers visits to meet our valued customers' requirements. To be successful within this role you will have effective coordination and liaison with other departments is critical to the success of this role.
Job Activities. (these activities should not be considered restrictive)
- Take telephone calls from customers and service engineers
- Input service jobs onto the system
- Plan engineer's weekly diary
- Liaise with customers on service bookings and general communication
- Ensure excellent customer service to existing and new customers
- Raising invoices
- Update customer database
- Raise purchase orders onto suppliers and monitor deliveries
- Organise plant equipment for service visits
- Liaise with other internal departments
- Administration duties within the service department generally
- Other duties as requested by the directors and partners of Combat.
Other requirements.
- Be aware of Health, Safety and Environmental policies and procedures
- PC literate and numerate.

Required Knowledge, Skills, and Abilities

- Enthusiastic team player - Ability to communicate with Internal and External customers and suppliers - Ability to define areas of improvement and implement programmes - Attention to detail - Be committed to providing 100% customer service and company objectives