Job Description

Job Spec:

• Support all customer requirements

• Support all supplier requirements

• Deal with all queries on the phone and via online

• See to the query process from start to finish

• Deal directly with clients keeping them updated on the progress of their order

• Maintaining and delivering a first class customer service experience at all times

• Representing the brand name in a positive and professional way at all times

• Have a close eye for detail in all that you do

Required Knowledge, Skills, and Abilities

Strong customer focus Knowledge/experience of vehicles/cars etc from a previous role Effective communication - both written and verbal. Confidence and competence at making external calls and answering inbound calls Problem solving skills Ability to plan & organise IT Literacy Proven ability to work under pressure