Job Description

Core Duties/Responsibilities:

The successful candidate will be responsible for the following duties:

• Provide administration service to customers, working to agreed targets
• To complete / check casework and provide feedback
• Resolving customer enquiries
• Performing and issuing pension calculations
• Provision of technical guidance to other team members
• Identifies and implement process improvements in immediate area of work responsibility in order to improve throughput and customer service
• Provide on-the-job coaching to department colleagues
• Carry out projects and ad-hoc activities as determined by the Team Leader

Required Knowledge, Skills, and Abilities

The successful candidate will demonstrate the following skills and behaviours: Excellent attention to detail and capable of following defined processes and procedures Strong communication skills The desire to deliver exceptional customer service Proven track record of quality, timely delivery The ability to develop positive and productive working relationships Computer literate with a willingness to learn a variety of systems Strong numeracy and literacy skills