Job Description

The main duties of the role will be:

• Supporting recruitment and dealing with recruitment admin 
• Ensure all service user calls are reported in a timely manner
• Identification of any late and or potentially missed service user calls
• Maintain the database of service users who do not have a telephone or those who decline to allow Carers to use their telephone and the reason why they have decline to allow the use of the telephone
• Bring to the attention of Care Coordinators, Care Team Manager and Service Manager Carers who do not follow the protocol of confirming the start and finish of a call.
• Provide the Service Manager with reports as required
• Set up new Carers on the ECM system including issuing PIN numbers
• Participates in team meetings
• Undertakes training as required
• Promotes, respects and upholds the dignity of service users at all times
• Participates in and actively supports activities that promotes the dignity of service users, their families and Carers
• Provide general administration support to the Branch Office
• Be responsible for their own health and safety and ensuring a safe working environment for colleagues
• Undertakes any other duties in line with the objectives of the post.

Required Knowledge, Skills, and Abilities