Job Description

They key responsibilities of the role of Customer Service Administrator based in Bournemouth are:

Answering operational telephone calls in a professional and timely manner
Building a rapport with customers and suppliers and managing accounts where needed
Processing customer orders and liaising with suppliers
Dealing promptly and efficiently with telephone and email queries from customers and suppliers
Sourcing alternative ad-hoc services
Liaising with accounts receivables regarding customer credit card payments
Producing customer reports
Performing administrative tasks as required
Other ad-hoc duties ensuring the smooth running of the customer service department
Supporting other members of the team when required
Assisting your colleagues in other departments where required

Ensuring the quote conversion spreadsheet is up to date
Administration of contractor pricing, purchase orders and new clients onto the system
Administration of new suppliers and customers onto system
Obtaining rates for smaller upcoming projects and containers
Making notes for sites, clients and supply chain with appropriate information and advising departments on issues
Supporting new business through supplier sourcing where applicable

Required Knowledge, Skills, and Abilities