Job Description

The key responsibilities of our Customer Service Advisor, include:

• Be responsible for the Reception area and ensure it is presented to a high standard at all times.
• Make arrangements for visits of potential residents and their families, completing relevant documentation, and escorting and selling the features and services of the home during the show round.
• Ensure all sales and marketing material is presented to a high standard whether in person or via e-mail.
• Follow company procedure when taking telephone or visitor enquiries, capturing all relevant details for the Home Manager and company systems
• Pass essential information to relevant staff or residents immediately.
• Ensure that incoming telephone calls are accurately transferred, with details recorded in case a call back is required.
• Input and retrieve information into the company enquiry management system as required.
• Actively follow up and manage any sales enquiries through to admissions using the company enquiry management system.
• Assist the Home Administrator as required and support certain duties in their absence.
• Provide clerical support to the Manager and, when appropriate, other staff, to include diary management, photocopying, filing, and maintaining records.
• Develop and maintain positive relationships with all residents, family, visitors and colleagues.

Required Knowledge, Skills, and Abilities