Job Description

Your main duties as a Customer Service Representative will be:

• Complete telephony, digital and admin-based tasks to service customer queries
• Provide an outstanding service experience to customers by managing various inbound queries that could relate to either a pension or life insurance policy
• Ensure you are providing each and every customer with an enjoyable customer service experience, by providing a high level of customer care and attention at all times
• As a representative of ReAssure, you will contribute to the lasting impression a customer will have and so it is important that you consistently demonstrate the values and behaviours of the business to ensure their service experience leaves a positive lasting impression
• Take ownership of customer problems, solving them at first point of contact and escalate when required
• Complete data entry and processing; you will maintain data entry protocols and carefully record other information throughout your day
• Deal with customer data ethically and in accordance with relevant requirements such a Data Protection
• Collaborate within the team to clarify facts, exchange information or resolve enquiries and issues

Required Knowledge, Skills, and Abilities

The ability and motivation to learn The ability to work well under pressure, manage your own workload, and have the ability to prioritise the tasks that are the most important Excellent communication - oral and written and a good telephone manner Excellent listening skills An ability to be empathetic to the customer Have a natural desire and passion to help customers and come to an efficient resolution with an ownership of the customer's problem Ability to work between multiple operating systems A good knowledge of basic Microsoft Word, Excel and familiarity with using the internet