Job Description

To manage calls and emails sent into the helpdesk and triage the information and log dependent on routes for recording & management as required.

Where appropriate respond to reported queries which may include reports of staff and service user's illness in a timely and efficient manner and escalate any issues of concern to the line manager.

To support the compliance and quality of records within the Trust Integrated Risk Management System (Datix) and provide support via the Datix-helpdesk to staff and managers using the system.
To provide scheduled and ad-hoc data reports in accordance with agreed timescales for managers.
Benefits of Service Care Solutions:

• Access to the latest Finance roles Countrywide
• Single point of contact Consultants
• Temporary and Permanent vacancy's
• £250 Training allowance
• Exceptional Referral Bonus

Required Knowledge, Skills, and Abilities

To follow latest guidance and protocols for managing confidential corona virus concerns raised by staff including GQA Team roles & responsibilities, access permissions, triage of information, recording, advice given, monitoring of information, collation of information regarding well-being checks and return to work interviews.