Job Description

You must have the ability to work as part of a team and to contribute effectively, demonstrating a flexible approach, sharing best practice and working with others towards shared goals and objectives to provide an effective and quality service.

You will have a Genuine enthusiasm for providing a high standard of customer service and an ability to promote a positive attitude within the team and a strong customer focus with the desire and ability to deliver the highest standards of service and work to provide improvements

Possessing an understanding of working in a Property Environment ideally in the Social Housing Sector and associated compliance requirements is essential as is Understanding of the invoicing and self-receipting process for Anchor Hanover.

Anchor Hanover is proud to be an equal opportunity employer. We are proud to have an LGBT+ resident group, and also BAME, LGBT+ and Disabled colleague networks. These work closely with the organization to celebrate diversity, address concerns, review policy and practice and empower their members. We recruit, train and promote without discrimination on the basis of race, religion, color, sex or gender identity, sexual orientation, disability, age or other protected status. One of our values is ‘respect’, therefore we do not accept harassment or discrimination from any colleague, resident or third party.

As England’s largest not-for-profit provider of care and housing for older people, we’re able to negotiate great deals and benefits for our people. Here are just a few of the things you’ll get when you work with Anchor Hanover Group:

• 25 days holiday plus bank holidays
• Buy and sell annual leave
• Exclusive discounts on high-street shopping
• 20% off mobile phone contracts
• 25% off Private Healthcare
• Contributory pension, 4% from you and 4% from us

Required Knowledge, Skills, and Abilities

You will have excellent interpersonal skills with proven ability to build and maintain effective working relationships with internal and external customers. You will possess Intermediate to advanced Microsoft Office skills. You must have excellent written and oral communication skills, a keen eye for detail and the ability to manage a broad workload whilst supporting a number of stakeholders.