Job Description

You will be responsible for dealing with all types of enquiries and as the first point of contact for our customers, you will provide advice and support both face to face and over the telephone

You will support the Home Manager and Administrator in clerical duties, maintaining accurate filing whilst working to deadlines

With responsibility for ensuring daily and weekly tasks are completed in a timely manner, you will be expected to use your initiative and will be happy working independently.

What’s in it for you?

Bupa Care Homes values its people, so you can expect a competitive pay rate and benefits that include:

• Smile Everyday - a health and wellbeing package available to all permanent employees giving access to 24/7 health lines along with online wellbeing tools
• A competitive starting salary with the opportunity to increase this through training and development.
• Cycle to Work Scheme
• Interest free travel ticket loans
• Bupa Cash Plan discounts
• We cover the cost of your DBS Check (£44)
• Pension and life assurance scheme available
• Comprehensive induction and on-going training and development
• Competitive staff benefits such as weekly offers and discounts
• Hot meal provided
• Uniform provided

About the Home

Originally a luxury hotel built in the 1870s, Southlands retains many original features while providing the exceptional modern facilities and standards of care and hygiene you associate with Bupa. You'll find us in the popular spa town of Harrogate, surrounded by our award-winning landscaped gardens and close to the local shops, Turkish baths and the famous Valley Gardens.

Required Knowledge, Skills, and Abilities

Ideally you will have worked as a receptionist before, so understand how important first impressions are. You will have experience in giving excellent customer service and have a professional and friendly manner over the telephone and face to face.