Job Description

The role:

• Managing day-to-day activities of staff
• day to day management of client relationships with trustees, scheme members and corporate clients
• Project managing annual projects
• Ensuring standard documentation is scheme specific, and incorporating them into existing procedures
• Preparing for and where appropriate participating in trustee meetings
• Handling complex pensions queries and pensions consultative advice
• Performing complex manual benefits calculations
• Producing ad-hoc and standard letters to 'final letter standards' in response to customer queries
• Managing ad-hoc projects and exercises, e.g. bulk mailshots to scheme members
• Updating relevant pensions administration databases and systems
• Maintaining scheme control files
• Monitoring, delegating and co-ordinating workflow, reporting regularly to administration manager in progress and issue management
• Monitoring on going procedural developments and implementing changes to procedures where required
• Checking of work completed by more junior staff at associate and associate II levels, including calculations, correspondence, reports and data updates
• Informal training and mentoring of more junior members of the team
• Assisting in appraisals and the recruitment process where required, as well as supporting administration manager in general HR, induction and performance issues
• Contributing to technical sub-committees (TSC) and technical administration discussions
• Providing possible assistance to the administration manager in the billing process
• Keeping abreast of technical and legislative developments within the pensions industry
• Working closely with other departments/teams both internal and external to the Company in order to provide a total service to our clients. E.g. Pensions Accounts, Payroll, Administration Support and ITM (3rd party IT software provider)
• Ensuring the accurate updating of time recording system (Virtual Office) for both chargeable and non-chargeable activities and meeting required utilisation targets and assisting administration manager in ensuring more junior staff record chargeable hours correctly

Required Knowledge, Skills, and Abilities

Previous experience within a similar role dealing with DB schemes is essential Ideally, at least five years experience in the industry Able to demonstrate ownership, responsibility and accountability Organised, methodical and logical in approach to delegated responsibilities Able to assist with developing a culture of high standards, excellent quality & customer responsiveness Able to develop administrators and administrative processes Be well organised and be a point of reference for knowledge Has a can do attitude and takes pride in work Pays attention to detail Computer literate in the use of MS Office products, such as Excel and Word