Job Description

The purpose of this role is to provide a quality support, advice and guidance service to both internal and external customers contributing to the improvement of road safety, environmental standards and the reduction of vehicle crime.

• Handle inbound customer contact consisting of telephone calls and e-mail correspondence
• Deliver a consistent and productive service to both internal and external customers.
• Ensure all administrative work is completed and recorded accurately.
• Use information resources to support customer service.
• Keep up to date with current procedures and practices.
• Work effectively as part of a team, participate in team meetings and contribute towards staff engagement plan.
• Promoting and respecting team working ethics by building good working relationships using co-operation and discussion.

Required Knowledge, Skills, and Abilities

• Good written and communication skills
• Ability to handle challenging enquiries
• Basic computer literacy skills e.g. keyboard, word processing skills and Microsoft applications
• Prioritise workloads to aid productivity
• Experience in a customer facing environment
• Manage time effectively