Job Description

The main parts of the Client Associate Administrator role will include:

• Dealing with a high level of inbound and outbound calls
• Respond to any queries timely and professional manner
• Management of cases
• Escalating complex cases or those that are progressing slowly to relevant colleagues
• Booking in telephone and face to face assessments with our team of Doctors and Nurses
• Liaising with clients, their employees, internal staff and 3rd parties

Required Knowledge, Skills, and Abilities

Understanding of data protection (GDPR) Good verbal and written communication skills Able to use own initiative and take a proactive approach Strong customer service skills Good IT skills   Ideally Medical/Clinical experience