Job Description

 Role Requirements

The ideal candidate will have experience working with:

• Server 2012 / 2016/ Server 2019 / 365 Azure
• Active Directory
• Virtualisation (e.g. VMWare, HyperV, Xen Desktop, Xen App)
• Business Firewalls (Sonicwall, Fotigate, Zyxel, Watch Guard, Sophos, Cisco)
• Terminal Services / Remote Desktop Services
• Voip Cloud phones
• Remote Working (SSLVPNs)
• Thin Client Configuration
• Hardware Maintenance & Support (including RAID configuration on Dell/HP Servers)
• Configuring and deploying Office 365
• Network skills such as configuration VLAN’s and sub netting
• Symantec Backup Exec/ Veeam/ Arc Serve
• Hosted Exchange / Office 365 Integrations and Migrations
• Wireless network Setups ( Use of Ruckus, Meraki, Aruba Wireless, HP and Zyxel)
• Sage and Iris Accounting software setups
• Onsite Project work

Role Responsibilities

• Technical Lead – You will be responsible for resolving all advanced technical issues and overseeing all client projects (including Server upgrades, desktop refresh programmes, network installs etc.)
• You will be expected to provide IT Support to our clients over the phone and onsite
• You will be expected to assist the sales team to provide advice and recommendations for a wide array of IT Solutions.
• You will be expected to advise existing customers on technology that will help them become more productive (i.e. upgrades, refresh programmes, cloud technology etc.)
• You will be expected to act as a mentor within the technical team - guiding and advising junior engineers
• Be the ‘yes’ man as far as clients are concerned, and ensuring what has been promised gets delivered and within suitable time frames managing their expectations.
• Liaise with customers and have a near 100% no-call back rate, whereby all of the information required is captured on the first call.

Why should you apply?

• The chance to join a fantastic company
• To be part of a professional, dedicated team
• £24,000-£29,000 per year DoE

Required Knowledge, Skills, and Abilities

Because of the diverse nature of this role the successful applicant will need to be what we term a geek by nature, not only by qualifications. This means that you live and breathe technology and are prepared to think “outside of the box” when resolving client issues or recommending IT solutions to solve a problem. The ideal candidate must be a multi-talented team player, self-motivated and self-disciplined. You must also be confident talking to people who are technical to the highest degree. You should have a good attitude, the ability to work in a team whilst delivering a high level of customer service. On a personal level the candidate will have an analytical approach to fault finding and be resourceful and mature in the times of heavy workload. Excellent interpersonal skills are required and attention to detail when needed. You must be highly professional with vast commercial awareness - you must be confident speaking to business executives including MDs, FDs and IT Directors. You must possess a full clean UK Driving licence