Job Description

Duties and Responsibilities

* Forefront of the business- meeting and greeting
* Operating a busy switchboard
* Responsible for any telephone enquiries and transferring to the correct department
* Typing medical correspondence ensuring confidentiality and adhering to GDPR procedures
* Keeping medical records up to date
* Booking appointments and managing diaries
* Booking meeting rooms and providing refreshments
* Responsible for the main inbox and responding to queries
* Audio Typing using Bighand
* Ensuring an outstanding service at all times
* Working on Excel and producing reports
* Inputting data and managing the databases
* Working closely with the Assistant Manager helping out with other departments
* General Administrative Duties

Required Knowledge, Skills, and Abilities

* Excellent communication skills and able to provide an exceptional service at all times * Proactive and able to work on own initiative * Previous administration experience * Able to build and maintain strong working relationships * Articulate and professional * Excellent typing skills * A keen eye for detail with good organisation skills * The ability to work in a fast paced environment * Outgoing and a friendly approach * Previous Customer Service experience * Confident in all Microsoft Packages such as Excel, Word and Outlook