Job Description

The Role

Working within an administration team, servicing both member and client queries in relation to DC/DB pension schemes.

In conjunction with the Team Leader, ensure that all service level agreements and performance standards are achieved.

Deputise in the absence of the Team Leader.

Be a senior point of reference on technical issues and non-standard cases.

Check and challenge work performed by less experienced associates and make sure that the requested work has been undertaken.

Train, support and mentor junior associates and hold regular feedback sessions.

Assist in more complex/project work when required including complaints .

Continuously seek to identify areas where the service to clients /members could be improved and communicate findings to Team Leader.

Ensure that targets and deadlines are met.

Equal Opportunity Employer

Required Knowledge, Skills, and Abilities

Experience of administrating occupational pension schemes. Experience of coaching and supporting less experienced associates. Excellent interpersonal skills to include good written and verbal communication. Good time management skills and the ability to organise and prioritise own workload. Able to work to a high level of accuracy. Customer and quality focused. Computer literate.