Job Description

First Response Group Ltd are looking for an Operations Administrator in the Leeds LS7 area.

This is a varied Customer Service role, tasks will range from order processing and invoicing, to collating data and service calls.

Key Duties:

• Answering incoming calls including dealing with customers regarding product, pricing and delivery lead-times.
• Providing written quotations by email.
• Processing online orders.
• Raising order paperwork including invoices.
• Raising Purchase Orders.
• Assisting the operations and technical team with administration of contracts and compliance paperwork.
• Data entry.
• Dealing with client enquiries and complaints.
• Placing supplier orders.
• Scheduling of engineers.
• Any other jobs which are commensurate with the role.

Benefits:

• 20 days holiday + 8 bank holidays
• Full and ongoing training with a view for career development including opportunities to progress to a permanent role should the opportunity arise.
• Pension Scheme statutory 8 % contribution
• Hours of work: 37.5 per week, Monday to Friday, times to be discussed.
• Free parking

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Customer Service: 1 year (Preferred)
• Helpdesk: 1 year (Preferred)

Work remotely:

• No

Required Knowledge, Skills, and Abilities

Experience of communicating both verbally and electronically with end users/customers directly. Experience working in a customer service/admin function; previous facilities/security industry experience would be advantageous. Ability to work within a fast-paced environment. Confident and strong communication skills, both written and verbal. Good time management and prioritization skills with an eye for detail. Ability to work within a team, as well as own initiative. Strong organizational skills and the ability to multitask.