Job Description

Working from home.

We are currently recruiting for a Bilingual Sales Support Specialist (German speaker), to work remotely (from home) as part of the Specialty Sales Services team providing support to the UK & EMEA sales teams communicating in both English & German. You will work in close collaboration with the EIMEA Sales Manager team in order to maintain and develop relationships with assigned customers and prospects.

Key responsibilities:

• Respond to customer enquiries (Master Data setup, Product information, Material Safety Data Sheet (MSDS), regulatory, legal, quality documentation, customer questionnaires)

• Collect and set-up of customer master data

• Create new customers in SAP and manage credit limit requests

• Prepare price quotes for Field Sales and SAP price input

• Maintain customer mailing lists and distribute product literature

• Answer enquiries and help with reports, price information, customer information, product information exchange

• Quality complaints investigation and follow up in coordination with Field Sales

• Maintain information on customer relationship database (Salesforce)

• Manage and process sample requests from customers and follow-up in alignment with Field Sales

• Liaise with Customer Services in order to solve customer problems (local customs, taxes, prices, quantities, products or payments).

Required Knowledge, Skills, and Abilities

CANDIDATES MUST SPEAK GERMAN AND ENGLISH. Similar working experience in a fast-paced Bilingual sales support/customer services environment. Ability to communicate at all levels. Strong customer service orientation skills. Capability to challenge the status quo and look for opportunities to make improvements in assigned business areas. Microsoft Office/ IT tools and SAP skills - SAP experience is highly beneficial. Fluency in both German and English – THIS IS ESSENTIAL. Additional languages are an advantage.