Job Description

SPL Components are looking to recruit a new member of management staff to co-ordinate, lead and develop their internal sales office based in Leeds.

We are looking for an individual who has previous account management experience, who can demonstrate their ability to offer excellent customer service from their employment history.

Whilst initially overseeing a small internal sales team, this is expected to grow and the successful candidate will be expected to manage and lead this team.

The successful candidate will be highly determined, enthusiastic and driven to succeed in the role.

Role responsibilities

The role includes:

• Being the senior staff member of the internal sales department in the Leeds office and overseeing all aspects of the service offered to the customer.
• Driving a culture within the sales team where offering excellent customer service is the primary goal.
• Management of accounts- being the account contact to discuss any issues and to monitor the customer experience.
• Working with existing accounts to explore potential development opportunities.
• Trouble shooting and investigating customer issues and bringing these to a successful resolution.
• Ensuring customer orders are processed accurately and in a timely manner.
• Ensuring that the sales team communicates effectively with our customers.
• Develop and improving existing processes in order to advance company efficiency.
• Reporting departmental performance to Senior Management.
• Assessing performance of, and ensuring continuous improvement of the staff within the department, by identifying areas to develop the team members.

Additional pay:

• Bonus scheme

Benefits:

• Company pension
• On-site parking

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• office management: 1 year (Preferred)

Work remotely:

• No

Required Knowledge, Skills, and Abilities

Previous account management experience. Customer service experience. Experience of leading a team. Real enthusiasm and willingness to take responsibility for the role. Determination to succeed in all tasks undertaken. Excellent, clear communication skills both written and verbal. A confident manner. A good level of IT skills (Microsoft Office etc.).