Job Description

Reporting to the Account Hard Services Manager, this is a pivotal role to effectively manage the day to day raising, planning, allocation and closure of remedial compliance tasks derived from PPM activity across multiple sites. A continual focus on planned delivery closure deadlines associated follow on activity and statutory compliance documentation control.

Financial Operations

• Ensure all PPM documentation received is processed effectively and in accordance with the required processes.
• Ensure all corrective actions and remedial works are raised and tracked in accordance with the required process.

• In cases of excessive/unexpected demand, liaise with the Operational Managers in determining repair priorities and task the Service Delivery Team accordingly.
• Provide the link between the Help Desk and the Area teams.

• Challenge sub-contractor performance against agreed terms.
• Statutory compliance coordination and proactive management with other stakeholders.
• Undertake regular system updates to reflect job status at every stage.
• Jeopardy manage works and escalate concerns as required.
• Produce regular exception reports available to inform progress against targets.
• Ensure certification meets statutory requirements.
• Upload certification to relevant systems.
• Reviewing the SFG20 platform for changes to legislation that may/may not affect statutory & mandatory performance across the estate, highlighting to the Hard Services Manager to make necessary arrangements.
• Any other duty commensurate with the position.

Customer Market

• Ensure planning, allocation and closure of tasks meets all contractual and quality KPI’s, exceeds client expectations.

Commercial Responsibilities

• Provide regular analysis and interpretation of compliance performance against agreed standards, and ensure any learning is shared.
• Understanding the commercial impact of underperformance and penalties in line with a PFI contract.

People Organization

Embrace / promote and actively support the culture within the business –

• Creating better places to work, live and travel.
• Keeping people safe every day, Target zero.
• Delivering Great Service.
• Putting People First.
• Creating Better Solutions.

Relationships

• Operations Manager.
• Hard Services Manager.
• Account Manager.
• Internal Technical Delivery Personnel. 
• External Supplier and Subcontractors.
• Other Administration Team Members.
• External Client and Authority Rep.

Required Knowledge, Skills, and Abilities

Previous compliance / planning experience within the FM//Building Services sector. Engineering background preferred but not essential. Understanding of compliance legislation. Previous experience with Concept or other CAFM packages. Competent in the use of Microsoft Office package products. IT and Data analysis skills. Organized and has a good eye for detail. Builds good working relationship with internal teams, external service providers and clients. Good Communicator. Ability to work within the team and on individual basis with minimum supervision. Priorities own workload. Shows commitment to and upholds Amey ethics and values. Able to implement and support a customer-centric approach. Demonstrates the Amey behaviors and acts as a role model for the accounts. Escalate risks and issues that affect achievement of delivery and performance. Liaise with other teams where required to ensure job completion to customer satisfaction. Escalate any identified issues to line management and seek advice when needed. Work within given guidelines and company processes and procedures. Manage additional ad hoc tasks given by management.