Job Description

Main Responsibilities of Post

To provide a wide range of administrative functions to Officers/Managers, to include:

• Reception and telephonist responsibility taking and distributing messages, logging and scanning of post.
• To deal with internal and external customers both face to face and over the telephone.

Maintaining a range of information systems in line with service user guidelines and procedures;

Liaison with other sections/department to verify information and/or seek authorization for action;

Interrogation of information databases and inputting to forms/databases, completing enquiries as appropriate.

Participate in any specialist groups, contribute to the resolution of issues and assist in the development of new procedures to address new issues or operational methods.

Provide financial and performance information to assist in the completion of internal and external financial and performance requirements.

• Procure and pay for goods and supplies in accordance with Council Procurement procedures and policies.

To maintain and co-ordinate records as requested by service user managers;

Organize diary management and appointments, arranging meetings, taking, writing up and circulating minutes and agendas where required.

Collate information and communicate to relevant parties in preparation for meetings.

• Handle cash, operate a till and accurately record receipts and payments.
• To undertake calculations as appropriate to service need.

Generic Duties

To demonstrate a commitment to carry out duties in the best interests of the Transactional Support Centre, its customers, staff and other users, adopting the highest standards of customer care.

To act in accordance with Data Protection Act principles and maintain confidentiality at all times.

To participate in in-service training and other training programmes as required, and maintain personal and professional development in order to meet the changing demands of the post.

To undertake any other duties commensurate with the grade and overall level of the post.

Contract length: 6 months

Schedule:

• 8 hour shift

Experience:

Administration: 1 year (Preferred)

Required Knowledge, Skills, and Abilities

To deal with and resolve requests for advice/help. The post holder will assist in the provision of a flexible, proficient and constructive administrative and reception service dealing with generic and service specific duties. The post holder will be required to provide prompt and effective information, advice and access to services provided by Departments to colleagues, members of the public, other public sector bodies and external agencies;NVQ level 3 or equivalent in a relevant subject. A minimum of 3 year’s office/clerical work including reception/telephone experience and provision of financial or management information via electronic systems.