Job Description

The Sales Administrator is responsible for the administration of the office & liaising directly with customers, providing excellent customer service and support.

Responsibilities

• Responsible for ensuring orders are processed in a timely fashion, in line with Company procedures;
• To produce courier labels for sales orders to be dispatched;
• Administering Purchase Orders through Sage
• Responsible for dealing with customer enquiries both on the phone & in person;
• Responsible for monitoring the office email & responding to customers in a timely manner;
• Produce quotations as requested by customers directly or the Sales team;
• Liaison with customers on a regular basis to ensure deliveries are booked in;
• Ensure all courier queries are dealt with in order to meet customer expectations;
• Ensure all paperwork is filed correctly and in a timely manner;
• Ensure all internet and eBay orders are printed and processed and then marking these as dispatched;
• Process the decant forms on to the system as and when they arise;
• Scan & PDF all orders/manifests as instructed by your Manager;
• Responsible for following Company policies & procedures at all times & make recommendations for improvements;
• Any other duties as assigned by your line manager to meet the needs of the business.

Schedule:

• Monday to Friday

Experience:

• Administration: 2 years (Preferred)

Work remotely:

• No

Required Knowledge, Skills, and Abilities

Excellent telephone manner; Customer service focused; Previous experience within an internal sales role; Excellent communication and interpersonal skills; Strong IT skills, including Microsoft office & Over 40 words WPM Sage experience desirable; Experience of working within a busy pressured environment; Strong organizational skills; Excellent Office Administration skills;