Job Description

The role is office based and will require working directly with clients, JRP management and site engineers. Excellent communication skills are required to ensure co-operation and flexibility in fulfilling the Support Contract obligations. A key element of the role is the data entry and the review of the JRP Custom Web Portals, so competency in IT and use of software packages is essential.

• First point of contact for Northern clients via email and phone
• Data entry onto various platforms
• Scheduling and coordination of routine scheduled maintenance
• Support ticket initialization and allocation
• Data Administrative support for WaSP related projects
• Data administrative support for Support Contracts
• Data administrative support for Contracts Manager
• Data analysis
• Stock organization, order, allocation, and coordination for both Northern support and project works
• Office consumables, stationery and PPE order and allocation.
• Delivery checks and compliance procedures
• Office attendance records, fire safety checks
• General upkeep of facility regarding cleanliness and presentation

This role will involve lone working at times.

What do we offer?

• Competitive salary
• Pension
• Employee Assistance Programme
• 28 days' holiday (Inc. Bank Holidays)

Benefits:

• Casual dress
• Company pension

Schedule:

• 8 hour shift
• Monday to Friday

COVID-19 considerations:
Hand Sanitizer and PPE as required is provided.

Experience:

• Administration: 2 years (Required)
• customer service: 1 year (Required)

Work remotely:

• No

Required Knowledge, Skills, and Abilities

Strong customer service skills. SAP, MS Office and Internet proficiency. Ability to learn technical product knowledge. Excellent telephone manner and ability to communicate at all levels.