Job Description

Key responsibilities

• Assisting with looking into performance data, satisfaction results and KPIs to ensure robust performance management across complaints and correspondences.
• Share findings and trends across the business leading to service excellence
• Arrange, coordinate and minute taking for the Performance and Quality team
• Assist in production of reports, guidance, templates, training and feedback based on feedback from customers on complaints management and other areas of compliance

Required Knowledge, Skills, and Abilities

You must have 2 years experience in the same or similar role  Experienced in collating, recording, managing and presenting information Proving high levels of customer satisfaction